4 reasons why you should have a ChatGuru chatbot
People's purchasing habits are changing in the face of technological progress. Customers today are considerably more demanding and want companies to provide them with the ease and efficiency found in the digital world. ChatGuru 's chatbots are the best at providing fully immersive and engaging virtual experiences . If you want to ensure agility and efficiency in customer service, our technology is the answer your organization is looking for. Bots are conversational software that can be used in initiatives to increase brand awareness , sales and consumer loyalty. As an example, ChatGuru 's automation technology can help you meet your customers' needs by reducing costs, improving the quality of your service, promoting more meaningful interactions with your target audience, making the most of your employees' time, and opening new markets for your company. ChatGuru allows your business to be accessible 24 hours a day , with answers to consumer questions being provided at a much faster rate than a human workforce could manage.Put another way, our technology helps companies that handle a lot of customer calls do so more quickly and effectively. Various research shows how crucial it is for a brand to speed up reactions. Also in this case, chatbots provide an efficient response . A chatbot can chat with multiple contacts at the same time, while a human customer support representative is limited to answering just one query at a time. With our real-time messaging and chat service, you can reduce customer service Industry Email List times , manage customer interactions across channels, and identify the most pertinent solutions to your customers' problems at the exact moment they need them. In this article, you will learn the top 4 benefits of using a chatbot like ChatGuru . Look! 1. Use your consumers’ preferred medium Companies that care about their customers ' time and money offer options that make their lives easier . At this point, there is nothing more important than selecting a suitable means of contact.
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Chat platforms have grown in popularity in recent years, surpassing both email and landlines in terms of user choice. As 98% of Brazilian cell phones have WhatsApp installed and 86% of users access the application every day, it plays a fundamental role in this story. Additionally, 76% of respondents said they use the messaging app to communicate with companies and 52% said they make purchases through it. This information comes from a survey carried out by Opinion Box during the pandemic and shows how Whatsapp is already a very important option for business communication. Because of these and other advantages, the app is a natural fit for a conversational technology designed to assist with customer support. Thanks to the ChatGuru solution , your company can always be accessible through the customer's preferred communication method: a live WhatsApp messaging chat . The goal is to provide easy, fast and effective two-way communication between the brand and the consumer. it is also possible to carry out feedback and opinion polls.
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